1. Scope and who we are
This Privacy Policy applies to the Second Home website, mobile application, application programming interfaces, and related property-listing and booking services (together, the “Services”).
Second Home is operated by Integrity Technologies (referred to as “Second Home,” “we,” “us,” or “our”). It applies when you browse properties, create or use an account, list or manage a property, make or manage a booking, submit documents, contact support, or otherwise use the Services.
This policy should be read with our Terms and Conditions and any notice shown when information is collected.
2. Information we collect
Account and profile information
We may collect your username, email address, phone number, password in protected form, verification status, profile photo, account role, and account preferences.
Social sign-in information
If you choose to register or sign in with Google, Facebook, Apple, or another supported provider, we receive information permitted by that provider and your settings, such as your provider account identifier, name, and email address. We do not receive your password for that service.
Identity and verification information
Property owners, guests, or other users may be asked to provide identity or property-verification information, including images of identification documents, front and back document images, ownership or authorization documents, verification status, review notes, and related records.
Property and listing information
When you create or manage a listing, we collect the information you submit, such as property descriptions, location and coordinates, photographs, videos, documents, amenities, rules, availability, occupancy, pricing, deposit information, and your relationship to the property. Information included in a published listing may be visible to other users.
Booking and transaction information
We collect booking dates, guest counts, children’s ages where provided, selected property, booking status, pricing breakdown, currency, deposits, cancellation details, payment method or provider, payment status, transaction obligations, and booking history. Payments may be processed by a third-party payment provider; we generally do not store full payment-card details.
Communications and support
We collect messages and information you send to us or through the Services, including verification requests, support enquiries, complaints, reviews, dispute information, and records needed to respond.
Location information
We process property locations and search areas that you enter. If you allow the mobile application to access your device location, we may process precise or approximate location to show nearby properties, place a property on a map, or provide another location-based feature. You can control device location access in your device settings.
Technical and usage information
When you use the Services, we may automatically collect internet protocol (IP) address, device and browser type, operating system and app version, language, session and authentication data, timestamps, requested pages or API functions, crash and error information, and security logs. We may also use cookies, local storage, or similar technologies where applicable.
3. How we collect information
We collect information:
- directly from you, when you register, update your profile, list a property, upload a document, make a booking, or contact us;
- automatically, when your device or browser interacts with the Services;
- from other users, such as when an Owner or Guest provides booking, dispute, or property information involving you; and
- from service providers, including social sign-in, payment, communications, identity-verification, maps, analytics, error-monitoring, and fraud-prevention providers.
4. How we use information
We use personal information to:
- create, verify, authenticate, maintain, and secure accounts;
- publish and manage property listings and make them searchable;
- create, confirm, change, cancel, and support bookings;
- process or facilitate payments, deposits, refunds, fees, and transaction records;
- verify identities, property ownership, authority, and eligibility;
- send verification codes and transactional messages about accounts, bookings, payments, security, and support;
- personalize language, role, content, search results, and location-based features;
- detect, investigate, and prevent fraud, misuse, security incidents, and violations of our Terms;
- troubleshoot, analyze, maintain, and improve the Services;
- resolve disputes, enforce agreements, and protect users, properties, Second Home, and others; and
- comply with tax, accounting, law-enforcement, regulatory, and other legal obligations.
6. Legal bases for processing
Where applicable law requires a legal basis, we process information as necessary to perform our contract with you, take steps at your request before entering a contract, comply with legal obligations, protect vital interests, pursue legitimate interests that are not overridden by your rights, or act with your consent.
Our legitimate interests include operating and improving the Services, securing accounts and transactions, preventing fraud, supporting users, enforcing our Terms, and protecting our business and community. You may withdraw consent at any time, but withdrawal does not affect processing already carried out lawfully.
7. How we protect information
We use administrative, technical, and organizational safeguards designed to protect personal information. These measures include access controls, authentication, protected password storage, restricted administrative access, logging, monitoring, backups, and encryption in transit where supported.
No system or transmission method is completely secure. You are responsible for keeping your password, verification codes, and devices secure and for notifying support if you suspect unauthorized access.
8. How long we retain information
We retain personal information for as long as reasonably necessary to provide the Services and fulfill the purposes described in this policy. The period depends on the type of information and why it is needed.
For example, we may retain account information while your account is active; booking, payment, tax, accounting, dispute, and audit records for the period required by applicable law or legitimate business needs; verification and security records as needed to prevent fraud and protect users; and backup copies until they are overwritten through normal retention cycles.
When information is no longer needed, we delete it, de-identify it, or securely isolate it until deletion is possible.
9. Account and data deletion
You may request deletion of your Second Home account and associated personal information at any time.
In the app: Use the account-deletion option available in your profile or account settings.
Outside the app: Submit a deletion request through the official Second Home support channel. Include the email address or phone number associated with the account so we can locate it. We may take reasonable steps to verify that the request is yours.
When a request is completed, we revoke active access, remove social sign-in links, and delete or de-identify profile identifiers and other personal information unless retention is reasonably necessary for security, fraud prevention, dispute resolution, bookings, payments, tax, accounting, legal claims, or another legal obligation. Information retained for these reasons is limited to the relevant purpose and kept only for the required period.
Deleting an account does not require you to reinstall the application. Some public content may remain if it has been de-identified, if another user has a legitimate record of it, or if retention is required as described above.
10. Your choices and privacy rights
Depending on where you live, you may have the right to ask us to access, correct, update, delete, restrict, or provide a copy of your personal information; object to certain processing; withdraw consent; or complain to a data-protection authority.
You can review or update certain profile details through the Services. You can manage device permissions, such as location, through your operating-system settings. Transactional messages necessary to operate your account cannot always be disabled while the account remains active.
To exercise another right, contact us using the method in the Contact us section. We may need to verify your identity and may decline or limit a request where permitted by law.
11. Children’s privacy
The Services are not directed to children under 18, and a person must be at least 18 years old to create an account or make a booking. We do not knowingly create accounts for children.
A booking may include limited information about accompanying children, such as their number and ages, when needed for occupancy, pricing, safety, or property rules. The adult making the booking is responsible for providing that information lawfully.
12. International data transfers
Second Home and its service providers may process information in countries other than the country where you live. Those countries may have different data-protection laws. Where required, we use appropriate safeguards for international transfers and require service providers to protect information consistently with applicable law.
13. Third-party services and links
The Services may link to or integrate services operated by other companies, including social sign-in, maps, payment, and communications providers. Their handling of information is governed by their own privacy policies and terms. We encourage you to review those policies before using the relevant feature.
14. Changes to this policy
We may update this Privacy Policy to reflect changes to the Services, our practices, or legal requirements. We will post the revised policy here and update the effective date. If a change materially affects your rights or how we use personal information, we will provide additional notice when required.
15. Contact us
Second Home is operated by Integrity Technologies. For privacy questions, requests, or complaints, contact the Second Home support team through the official support options in the mobile application. Select the privacy or account option when available and include enough information for us to identify your account and understand the request.
If your concern is not resolved, you may have the right to contact the data-protection authority or consumer-protection authority where you live.